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Customers and Clients

JFE Standards of Business Conduct (excerpt)

(1) Provide quality products and services

Earn the trust and regard of customers by endeavoring to provide safe, high-quality products and services based on superior technology, and by fully respecting and protecting the privacy of personal and customer information.

Quality Initiatives

The JFE Group manages quality by ensuring compliance with quality standards set by each operating company. All manufacturing sites that require ISO 9001 certification of their quality management have been duly certified.

Fair Competition and Trade

Compliant purchasing and procurement activities are critical to becoming a good business partner and nurturing the understanding and trust of suppliers. Each JFE operating company clearly defines its purchasing and procurement policies, and discloses them to suppliers to encourage them to maintain the same high standards.

JFE Steel

Basic Policy on Procurement

JFE Steel upholds its Basic Policy on Procurement to conduct purchasing activities with fairness and sincerity and thereby continue earning supplier trust as a good business partner.


JFE Steel: Purchasing and Procurement Policies (Japanese only)


We purchase raw materials after confirming that suppliers are not using conflict minerals.

JFE Engineering

Fair and Sincere Procurement

JFE Engineering, viewing its suppliers as key partners in achieving mutual growth, strives to nurture mutual trust and reinforce partnership relationships. The company collaborates with suppliers on CSR initiatives and upholds its Purchasing and Procurement Policies as a standard for fair and transparent procurement activities.


JFE Engineering: Purchasing and Procurement Policies (Japanese only)


JFE Shoji Trade

Ensuring a Safe, Fair Supply Chain

Corporate social responsibility (CSR) is a pivotal element in JFE Shoji Trade’s supply chain for the provision of products, functions and services through its global business. Customer demand for CSR-based procurement is increasing every year. In addition to existing initiatives for quality, stable supply, safety and reasonable prices, the company is enhancing support for the global environment, human rights and occupational safety and health.

Shareholders and Investors

JFE Standards of Business Conduct (excerpt)

(2) Be open to society at large

Endeavor to communicate with shareholders and the broader community and actively disclose corporate information.

Returns to Shareholders

JFE Holdings positions returns on shareholder investment as one of its top priorities. Profits are basically returned in the form of dividends. The company’s basic policy under its Fifth Mediumterm Business Plan is to maintain its payout ratio at between 25% and 30% based on an improved financial standing, revenue and cash flow resulting from investments to strengthen the domestic revenue base and increase income from overseas businesses.

Proactive Information Disclosure

JFE Holdings strives for fair disclosure based on established internal policy. The company actively communicates with investors by holding meetings when announcing financial results, medium-term business plans or other important information. The president explains the announced results and answers questions at investor meetings, and he also holds small-group briefing sessions and conducts individual interviews with institutional investors and securities analysts. In addition, managers regularly visit investors in Japan and overseas, including institutional investors in North America and Europe. For individual investors, briefings are held at the branch offices of securities firms around Japan. The company also distributes e-mails regarding IR


information. Important press releases and Notices of the Ordinary General Meeting of Shareholders are provided in English for overseas investors.


isclosure Policy Information for Shareholders and Investors

Japanese: http://www.jfe-holdings.co.jp/investor

English: http://www.jfe-holdings.co.jp/en/investor

Enhancing Communication with Shareholders

JFE Holdings created its Investor Relations and Corporate Communications Department in April 2015 to facilitate more interactive communication with diverse stakeholders. The collection and dissemination of integrated information is being enhanced to provide management with more useful information for constructive dialogues with shareholders, including individual investors as well as domestic and foreign institutional investors.


General meetings of shareholders are opportunities for dialogue with shareholders, so JFE sends invitations at the earliest possible date to maximize attendance and avoid overlapping with the shareholder meetings of other companies.

Enhancing Communication with Shareholders

For shareholders who are unable to attend, the company allows online voting in addition to providing normal proxy forms. Since FY2015, invitations have been posted on the company website at the earliest possible date.


Also, plant tours and company briefing sessions are organized to foster shareholder understanding of JFE.

Local Communities

JFE Standards of Business Conduct (excerpt)

(3) Coordinate and cooperate with the community

Actively contribute to the community as a good corporate citizen in the spirit of coordination and cooperation.

Local Activities

Every year, JFE opens its manufacturing facilities to residents in local host communities for demonstrations, tours and other events.

JFE West Japan Festival in Fukuyama

JFE West Japan Festival in Fukuyama

In addition, on-site recreational facilities are made available for community sports such as soccer, baseball, volleyball and basketball as well as other JFEsponsored events. Coaching sessions are offered by company baseball and track teams, which compete in Japan’s top-level corporate leagues. Such activities promote sports and health as well as stronger relationships with host communities.


JFE Steel East Japan Works conducts plant tours for students at nearby elementary schools. In addition, company employees visit schools to give lectures on steelmaking processes, the features of steelworks, environmental initiatives and other topics to deepen understanding of the steel industry.

JFE 21st Century Foundation

The JFE 21st Century Foundation was founded in 1990 through a donation from the JFE Group (the former Kawasaki Steel) to operate as a public-service corporation that contributes to society. It engages in various public services, such as supporting research at universities and cultural development.


JFE 21st Century Foundation

Employees

JFE Group’s Basic Policy on Human Resource Management

1. Respect Human Rights and Facilitate Fair Management of Human Resources

The Group manages human resources fairly by respecting the human rights of all employees and nurturing employees who embrace the Group’s corporate values and standards of business conduct.


2. Foster a Corporate Culture that Nurtures People and Promotes Satisfying Workplaces

The Group facilitates interactive communication among employees to cultivate a corporate culture that nurtures human resources and creates safe, attractive environments where everyone can enjoy working.


3. Diversify Human Resources

The Group ensures that diverse all people, including women, non-Japanese, the elderly and the disabled, can demonstrate their full potential.


4. Recruit and Steadily Nurture Excellent Human Resources

To survive in an increasingly complicated and diversified global environment, the Group steadily recruits diverse, high-quality skilled human resources, ensures that they receive the skills and knowledge necessary to continue strengthening the Group’s technological capabilities, and nurtures their global capabilities.

JFE Group Health Declaration

1. JFE, recognizing that safety and health are fundamental for fulfilling its mission, creates workplaces in which every employee can work with vigor.


2. JFE and its health insurance union work together to advance initiatives for maintaining and upgrading the physical and mental health of employees and their families.


3. JFE gives top priority to safety and health and to creating a health culture in which each employee takes personal responsibility.

Respecting Human Rights

JFE, viewing respect for human rights as both a corporate social responsibility and a foundation of its business, works to raise awareness of human rights among all employees. Specific examples include appointment of employees to oversee human rights education at each JFE Group company, implementation of human rights training courses, guaranteed employment opportunities and promotion of fair human-resource management. Harassment of a sexual or power nature, or on any other basis, is prevented through measures including company regulations, training, workplace posters and hotlines staffed by men and women at each business location. During the annual Human Rights Week, leaflets with messages from senior management are distributed and employees are encouraged to submit slogans.


Human Rights Basic Policy

Workforce Diversity

By designating workforce diversity as a key business objective, the JFE Group is promoting efforts to maximize the potential of employees regardless of gender, nationality, creed, lifestyle or family background.


Diversify Human Resources

Human Resource Development and Skill Transfer

JFE actively nurtures the capacities of each employee and facilitates the transfer of their skills to counter the significant generational changeover as baby-boomer personnel retire.

Employee Health and Safety

Providing for the health and safety of employees is a basic requirement of companies, particularly manufacturers, and is fundamental to the continued existence of any company. JFE adheres to the philosophy of safety first and works to consistently maintain safe working environments and secure workplaces for all employees.

Employee Health

JFE collaborates with its health insurance union and industrial health staff to strengthen employee health so that everyone can work with vigor.

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